Terms and conditions for UK tour pre-sale
TICKET PRE-SALE INFORMATION
I WANT TO GET FIRST ACCESS TO LUKE HEMMINGS 2024 UK TOUR
HOW DO I DO THIS?
You need to have pre-ordered ‘boy’ through the Official Music Store before 5.00pm GMT on Tuesday 12th March 2024.
Or
You need to have registered via the No Purchase Necessary form hosted on the Official Music Store before 5.00pm GMT on Tuesday 12th March 2024.
WHEN WILL I GET MY PRESALE ACCESS CODE?
If you purchased an album, or registered via the form, you will receive an email between 5:00pm GMT and 8:00pm GMT on Tuesday 12th March 2024 containing your presale code, a link to the presale and details of the tour.
WHEN DOES THE PRESALE OPEN?
These emails invite you to purchase tickets in our exclusive presale window, running between 10am GMT Wednesday 13th March 2024 and 10am GMT Friday 15th March 2024
Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.
HOW DOES THE CODE WORK?
Each code is only valid for THE LUKE HEMMINGS UK TOUR 2024
Please keep the email containing your presale link and passcode, ready for the presale.
One code is issued per customer, allowing 4 tickets to be purchased
HOW DO I REDEEM MY CODE?
Simply follow the link provided in your email, which will take you to a designated presale page on www.seetickets.com
Please ensure you are entering your passcode into the appropriate box.
I'VE PRE-ORDERED THE ALBUM, BUT I HAVE NOT RECEIVED MY CODE YET, WHY?
You should receive your code between 5:00pm GMT and 8:00pm GMT on Tuesday 12th March 2024 please check both your inbox and junk mail folders carefully to locate this email.
If you have not received this code, please contact:
The code, along with all the tour details will be sent to the email address that you used when making your album purchase.
I'VE ENTERED MY PRE-SALE CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?
Pre-sales don’t guarantee you to tickets, but they do give you the chance to book tickets earlier, with fewer people trying to book at the same time. So if you are trying to find tickets and the result are "currently not available", that means the presale allocation has sold.
https://www.seetickets.com/content/support-centre
If you get a code not valid error message – please contact
Please quote your email address, full name and the pre-sale code you were allocated.
I'VE ENTERED MY PRE-SALE CODE ON THE SEE TICKETS PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT.
WHAT SHOULD I DO?
If you are experiencing an issue completing your order – please submit your enquiry here:
https://www.seetickets.com/content/support-centre
The See Tickets team will be closely monitoring this to answer promptly.
IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?
One code is issued per customer, allowing 4 tickets to be purchased
I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?
In order to qualify for the ticket presale you need to order directly from the Official Music Store.
SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 10AM GMT FRIDAY 15th March 2024
GOOD LUCK!